FAQ
General Questions & The Egyptian Market
Do you have a physical store in Egypt?
Yes, we have 10 branches across 6 governorates.
What are your customer service hours and contact methods?
Provide phone numbers (mobile-friendly), WhatsApp business number, email, and live chat hours, noting time zone (EET/Cairo time).
Do you offer services in Arabic?
Confirm “Yes, our entire website and customer service team are fully available in Arabic.”
Shipping & Delivery within Egypt
What areas in Egypt do you deliver to?
Specify “Nationwide delivery” and name trusted local carriers like Bosta or Aramex .
What are my shipping costs and delivery times?
Detail cost structure (e.g., “Standard delivery within 3-5 business days for EGP 35-60”) and offer express options .
Can I change my order or shipping address after placing it?
State a clear policy (e.g., “Contact us within one hour of ordering for free changes”) .
Payment & Pricing
What payment methods do you accept?
List all local options: Cash on Delivery (COD), Visa/Mastercard, mobile wallets (Vodafone Cash, InstaPay), and bank transfers for institutional orders .
Are the prices on the website inclusive of all taxes?
Confirm “Yes, all displayed prices are final and include the 14% Value Added Tax (VAT)” .
Do you offer payment plans or installments?
Mention partnerships with services like valU for installment plans, if available.
Sizing, Fit & Product Info
How can I find the right size?
Emphasize using the brand-specific size chart on each product page and provide measuring guides .
Do you offer sizes for all body types?
Highlight available options like Petite, Tall, and Plus sizes to show inclusivity .
Will colors look the same in person as on my screen?
Explain that colors may vary due to screen settings and reassure customers with a flexible return policy for color mismatch .
Returns, Exchanges & Embroidery
What is your return and exchange policy?
Define key terms: 14-day window from delivery, items must be unworn, unwashed, with original tags. Offer free in-branch returns and low-cost pickup service .
Can I return or exchange a customized (embroidered) item?
State a clear policy: “For hygiene and customization reasons, we cannot accept returns or exchanges on embroidered items.” .
Do you offer embroidery services?
Promote “Yes! Personalize scrubs with your name, title, or clinic logo.” Describe the process and lead time .
Product Quality & Care
How should I wash my scrubs to maintain their quality?
Provide general care: “Machine wash in cold water, tumble dry on low , heat, and avoid bleach.” Refer to garment’s care label .
What are your scrubs made from?
List common high-quality, breathable blends like cotton-polyester-spandex and highlight benefits like durability, comfort, and stretch .
Will the scrubs shrink after washing?
Reassure customers that “Our scrubs are made from pre-shrunk fabrics, minimal shrinkage occurs when you follow the care instructions.” .
Orders for Clinics & Medical Facilities
Do you offer bulk/group orders for clinics or hospitals?
Confirm “Yes, we provide special pricing and dedicated service for bulk orders.” Direct them to a contact form or a dedicated sales number .
Can we have our clinic logo embroidered on all uniforms?
Confirm “Absolutely, we specialize in bulk customization for medical facilities.” .