Privacy Policy
Introduction
Welcome to Medical Store. We are committed to protecting your personal privacy. This policy explains how we collect, use, and safeguard your information when you visit our website www.medicalstoreeg.com or make a purchase. By using our site, you agree to the practices described in this policy.
- Information We Collect
We collect information to provide and improve our services to you. This includes:
- Personal Information You Provide: When you create an account, make a purchase, or contact us, we collect information such as your name, email address, shipping address, phone number, and payment information. Please note that full payment card details are processed directly by our secure third-party payment processors and are not stored on our servers.
- Technical and Usage Information: Like most websites, we automatically collect certain data about your device and how you interact with our site. This may include your IP address, browser type, operating system, and information about the pages you view and the links you click. We collect this using cookies and similar technologies.
- How We Use Your Information
We use the information we collect for the following business purposes:
- To Fulfill Your Orders: Processing your payments, arranging for shipping, and sending you order confirmations and invoices.
- To Communicate With You: Responding to your inquiries, providing customer support, and sending you important account or order-related updates.
- For Marketing (with your consent): If you opt-in, we will use your contact information to send you newsletters, promotional offers, and updates about new products. You can opt-out of these communications at any time.
- To Improve Our Services: We analyze how customers use the site to understand trends, improve our website functionality, and develop new products and services.
- How We Share Your Information
We value your trust and do not sell your personal information. We only share your data in the following limited circumstances:
- With Service Providers: We share necessary information with trusted third parties who perform services on our behalf, such as payment processing, order fulfilment, and delivery. These partners are authorized to use your information only as necessary to provide these services to us.
- For Legal Reasons: We may disclose information if required by law, such as to comply with a subpoena or other legal process, or to protect our rights, your safety, or the safety of others.
- Cookies and Tracking Technologies
We use cookies (small text files stored on your device) to enhance your shopping experience. Cookies help us remember items in your shopping cart, understand your preferences, and analyze site traffic.
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website, such as the shopping cart.
- Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security measures, including encryption and secure protocols for data transmission. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security. - Your Rights and Choices
You have the right to:
- Access the personal information we hold about you.
- Correct or Update your account information if it is inaccurate.
- Delete your personal information, subject to certain legal exceptions.
- Opt-out of marketing communications by using the “unsubscribe” link in our emails or by contacting us directly.
To exercise any of these rights, please contact us using the details in the “Contact Us” section.
- International Data Transfers
As an online business, your information may be processed and stored on servers located outside of Egypt. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. - Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us so we can delete it. - Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page and update the “Last Updated” date. - Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us at:
- Email: infor@medicalstoreeg.com
- Phone/WhatsApp: +20 1103 13 6606
Address: 9252 – Al Hadaba Al wasta – Mokattam- Cario, Egypt